At Hill Country Rent A Tent, we strive to provide every customer with clean, sanitized, fresh-smelling, and properly inspected camping equipment. Every tent must be cleaned and checked after each rental before being returned to inventory.

Before cleaning:

✅ Set the tent up fully if possible
✅ Inspect all poles, zippers, seams, stakes, rainfly, and flooring
✅ Check for:

• Mud 
• Mold or mildew 
• Tears or holes 
• Broken zippers 
• Smoke smell 
• Pet hair 
• Trash or food residue 
• Excessive dirt or stains 

📸 Take photos of any damage before cleaning for documentation.

Before washing:

• Shake out the tent thoroughly 
• Vacuum interior flooring and corners 
• Remove: 
  • Dirt 
  • Leaves 
  • Sand 
  • Food crumbs 
  • Trash 
  • Insects 

⚠ Never fold or store a tent with dirt or moisture inside.

Use only:

• Mild dish soap 
• Warm water 
• Soft sponge or microfiber cloth 
• Soft bristle brush (light use only) 
• Non-bleach disinfectant spray safe for fabrics 

DO NOT USE:
❌ Bleach
❌ Harsh chemicals
❌ Pressure washers
❌ Strong detergents
❌ Fabric softeners

These products can damage waterproof coatings.

• Spot clean muddy areas first 
• Use gentle soap and warm water 
• Wipe down rainfly and tent walls 
• Rinse lightly with clean water if necessary 

• Wipe down all surfaces 
• Sanitize high-touch areas: 
  • Zippers 
  • Door handles 
  • Pole sleeves 
  • Flooring 
• Remove odors using fabric-safe deodorizer if needed 

⚠ MOST IMPORTANT STEP

Tents MUST be completely dry before storage.

• Air dry fully before packing 
• Dry in shaded outdoor area when possible 
• If indoors, use fans for airflow 
• Open all doors and windows during drying 

Never store:
❌ Damp tents
❌ Wet rainflies
❌ Moist flooring

Moisture can cause:

• Mold 
• Mildew 
• Odor 
• Permanent damage 

If mold or mildew is discovered:

1. Isolate the tent immediately 
2. Clean affected area with tent-safe mildew remover 
3. Fully dry the tent in sunlight if possible 
4. Reinspect before returning to inventory 

⚠ Severe mold damage may require removal from service.

Before storing or renting again:

✅ Tent fully dry
✅ Zippers functioning
✅ Stakes counted
✅ Poles complete and undamaged
✅ Rainfly included
✅ No strong odors
✅ Tent folded properly
✅ Storage bag clean and dry

Store tents:

• Indoors 
• In a cool dry place 
• Off concrete floors if possible 
• Away from direct sunlight 
• Away from moisture and pests 

Document and report:

• Burn holes 
• Broken poles 
• Excessive mud 
• Pet damage 
• Smoke damage 
• Missing equipment 
• Food or drink stains 

Additional cleaning or damage fees may apply depending on condition.

For same-day or next-day rentals:

Priority order:

1. Dry completely 
2. Sanitize interior 
3. Inspect damage 
4. Repack professionally 

Never rush storage while damp.

All rental equipment must be cleaned, sanitized, inspected, and dried after every rental.

This includes:

• Air mattresses 
• Sleeping bags - cleaned in high heat using hypoallergenic detergent 
• Bedding - cleaned in high heat using hypoallergenic detergent 
• Pillows- - cleaned in high heat using hypoallergenic detergent 
• Camp chairs 
• Tables 
• Coolers 
• Cooking equipment 
• Lanterns 
• Propane accessories 
• Glamping décor items 
• Other rental accessories 

• Wipe down all hard surfaces with disinfectant 
• Wash removable fabrics when applicable 
• Vacuum soft materials as needed 
• Check for stains, odors, damage, or missing items 
• Ensure all equipment is fully dry before storage 

⚠ Equipment with excessive damage, strong odors, mold, or unsafe conditions must be removed from service until repaired or replaced.

We are committed to:

• Clean and safe rental equipment 
• Professional presentation 
• Honest inspections 
• Quality customer experiences 
• Stewardship of our equipment